CURRENT TENANTS

Name: Robert Leech
Address: 72 Station Road East, Oxted, RH8 0PG, GB
Telephone: 01883 717272

Problems

From time to time there will be issues with your rental and repairs will have to be made. Please do see the information below to see who you should contact first.

IN AN EMERGENCY AND WHEN OUR OFFICES ARE SHUT PLEASE CALL: 01883 717272

Is It An Emergency?

PROBLEM	IS THIS AN EMERGENCY?	WHO SHOULD I CONTACT	DO I NEED TO DO ANYTHING?
Gas leak	Yes	National Grid	Emergency number 0800 111 999
Fire	Yes	Fire Brigade	Emergency number 999
Carbon monoxide alert	Yes	Landlord or Robert Leech	Turn off all appliances, open windows and leave the premises
No power supply	Yes- if total loss of power in the property which does not affect your neighbours	Landlord or Robert Leech and your supplier	CHECK: The fuse board Neighbouring properties Your supplier to establish if there is a known fault
No water supply	Yes- if there is no running water at all	Landlord or Robert Leech and your supplier	CHECK: Your supplier to establish if there is a known issue
No heating	Dependent on the time of year and circumstances	Landlord or Robert Leech	An emergency out o f hours contractor will only be instructed by ourselves or the landlord dependent on the age/requirements of the occupants in the property along with the time of year.
No hot water	No	Landlord or Robert Leech	If the office is closed for a prolonged period of time (Christmas) please call your landlord or ourselves on the out of office phoneline if we manage your property
Plumbing leak	Yes- if the leak cannot be contained and is causing damage	Landlord or Robert Leech	DO: Turn the water off Alert neighbours if water is leaking from their property Turn off the electricity supply to the affected areas via the fuse board
Roof leak	Yes- if the leak is causing major damage or is affecting an electrical fitting	Landlord or Robert Leech	DO: Turn off the electricity supply to the affected areas via the fuse board If possible, remove any furnishings that could be damaged and try to contain the water Call your landlord or ourselves on the out of hours office phoneline if we manage your property
Roof damage	Yes- if hazardous to people	Landlord or Robert Leech	Call your landlord or ourselves on the out of hours office phoneline if we manage your property
Gutters/downpipes	No	Landlord or Robert Leech
Blocked sink, basin, bath etc.	No	Landlord or Robert Leech	Blockages are usually caused by the tenant. Please contact a local plumber and seek advise. Do not allow water to overflow as this could cause damage.
Blocked toilet	Yes- if there is only one toilet in the property	Landlord or Robert Leech	If there is more than one toilet in the property and the toilet is not overflowing this is not an emergency. Blockages are usually caused by the tenant. If either the landlord or ourselves are required to call out a contractor this will become payable by the tenant unless a fault is proven to have caused the blockage.
Locks/doors	Yes	Landlord or Robert Leech and Police	Contact the police if a crime has been committed. If a crime has been committed you will need to provide either the landlord or ourselves with a crime reference number in order for a contractor to be called out under buildings insurance. If you have locked yourself out of the property the change of locks will be payable by you
Broken window	Yes	Landlord or Robert Leech and Police	Contact the police if a crime has been committed. If a crime has been committed you will need to provide either the landlord or ourselves with a crime reference number in order for a contractor to be called out under buildings insurance. If you have caused the window to be broken or damaged any callout and required works will be payable by you
Faulty appliance	No	Landlord or Robert Leech	Do: Turn off the electricity supply to the affected areas via the fuse board and unplug the faulty appliance Call either your landlord or ourselves on the next working day.